Falcon Privacy Policy

We are committed to providing you notice about how Falcon Ride WLL and our affiliate and subsidiary companies (together, “Falcon” or “we”, or “us”, or “our”) handle your information. This Falcon Privacy Policy (the “Privacy Policy”) applies to the information, that we collect and process about users of our Services, and those who communicate with us about our Services, interact with us on social media, attend our events, participate in our surveys, contests and promotions, or are subscribed to our marketing and informational communications (the “Interactions”). In this Privacy Policy, “Services” means:

We have established this Privacy Policy to let you know the kinds of information we may gather during your use of the Services and related other Interactions, how we use your information, when we might disclose your information, and your rights and choices regarding your information that we collect and process.

This Privacy Policy contains the following sections:


We collect information related to our Services and Interactions directly from users, automatically related to their use of the Services and our Interactions, as well as from third parties. We may combine the information we collect from these various sources.

1.1 Information you provide to us: We collect information directly from users:

The types of information we collect directly from you are: your name, e-mail address, phone number, postal address, other contact information, credit card and billing details, Including billing address, communications preferences, payment and transaction history, where required your birthdate and driver’s license information or other identification card, and any other information you submit to the services or otherwise provide to us. We also collect certain demographic data if you provide it to us Including age, gender, preferred language, and current location.

1.2 Automatically Collected Information. We also collect information through automated and technical means as you browse our Sites, use our Apps, or otherwise use the Services:

1.3 Information We Collect from Third Party Sources: In some cases, we collect user information from third parties.


We generally use the information we collect from and about you to provide and operate the services, respond to user requests, for customer service and support, to protect our rights and those of others, to send marketing communications, to help us personalize user experiences and to improve the Services, as explained in more detail below.

1.5 Legal Bases for Processing under Law of relevant country. Without prejudice or clash with any of the provisions of Law No. (13) of 2016 regarding protecting the privacy of personal data, we process your personal data as defined by the law for the purposes set out in the table below, under the following legal bases:

In addition, we may process information to the extent necessary to protect the health, safety or vital interests of any person and to establish, protect and defend our legal rights.

1.6 Purpose of Use and Processing. Generally, we use the information we collect as set forth in the below table:

Purposes of Use and Processing of Information Qatar Law

Providing Support and Services

  • To provide and operate the Services and related features, fulfill your orders and requests and to process your payments
  • To update the services
  • To track vehicles, Including location, battery levels and rental status
  • To permit you to update, edit, and manage your content
  • To communicate with you about your use of the services and respond to your inquiries and complaints
  • For troubleshooting, technical and customer service and support purposes

Our Contract with You Our Legitimate Interests Protect Legal Rights


  • To verify the identity of users, applicants and others with whom we interact
  • To confirm authorization of users that access and use the Services

Our Contract with You Our Legitimate Interests

Improve Services and Analytics

  • To create anonymous or aggregate information
  • To optimize or improve our products, services and operations
  • To perform statistical, demographic, and marketing analyses of our users, to analyze and understand usage and activity trends, demographic trends and for other research, analytical, and statistical purposes

Our Legitimate Interests

Communicate with You

  • To communicate with you about your account or transactions with us (Including Services-related announcements) or your comments to a blog post
  • To communicate with you about changes to our policies

Our Contract with You Our Legitimate Interests Protect Legal Rights

Personalize Services and Ads

  • To personalize content and experiences on our Services, Including providing you reports, recommendations, and feedback based on your preferences, and to use your location information for personalization purposes
  • To better target ads so that users receive ads that are relevant to them

Our Legitimate Interests Your Consent

Marketing and Promotions

  • To send you information, news, updates and offers about us or our Services (subject to your consent where required by applicable law)
  • For other direct marketing and promotional purposes

Our Legitimate Interests Your Consent

Protect Legal Rights and Prevent Misuse

  • To protect the Services and our business operations
  • To detect, investigate, prevent or take action regarding illegal activities, misuse, suspected fraud or situations involving potential threats to the safety or legal rights of any person or entity, and as evidence in litigation
  • To investigate, enforce and prevent violations of our policies and terms (Including this Privacy Policy, our Terms of Use and Rental Agreement)
  • As otherwise necessary to establish, protect and defend our legal rights

Our Legitimate Interests Our Contract With You Protect Legal Rights

Complying with Legal Obligations

  • To comply with the law
  • To respond to legal process or enforcement or legal process requests, e.g. in response to subpoenas, court orders and other lawful requests by regulators, courts and law enforcement agencies, or related to national security requests

Legal Compliance Our Legitimate Interests Protect Legal Rights

General Business Operations

  • Where necessary for the administration of our general business, accounting, recordkeeping and legal functions
  • As part of our routine business administration, such as employee training, compliance auditing and similar internal activities

Our Legitimate Interests Protect Legal Rights


We disclose the information we collect, in the following ways:

To request more information about the companies to whom we have disclosed your information, please contact us as set out in the “Contact Information” section.

Such request shall be treated & processed in accordance to the provisions of Article (6) of Personal Data Privacy Protection Law No. (13) of 2016


Like most Sites and Apps and online Services, we use “cookies,” web beacons (a/k/a pixel tags), analytics devices and similar technologies (some of which are operated by third parties) to record your preferences, gather information about the use of our Services, personalize content and ads and track information about the performance of our advertisements. We may also use these technologies to monitor traffic and make the Services easier and/or more relevant for your use. We may combine this information with other information we collect from you.

Cookies. These are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes and associate with small text files that we use to record certain information regarding your use of our online Services, your preferences and actions, and other device and usage data as described above. Some cookies allow us to make it easier for you to navigate our Sites, Apps, and Services, while others are used to enable a faster log-in process, personalize your use of the Services, or otherwise allow us to track your activities while using our Services. Many web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline or block cookies if you prefer. If you delete your cookies or if you set your browser or device to decline or block these technologies, some features of the Services may not work or may not work as designed.

Pixel tags (a/k/a web beacons or clear GIFs). Pixel tags are tiny graphics with a unique identifier, similar in function to cookies, which are embedded invisibly on web pages or within emails. We or our service providers may use pixel tags in connection with our Services to, among other things, track the activities of users of the Site and App, help manage content, measure ad performance and compile statistics about usage. We or our service providers also use pixel tags in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Analytics Services. We use third-party analytics services, Including Google Analytics, a web analytics service provided by Google, WLL (“Google”), on our Services. Google Analytics uses cookies and other tracking technologies to help us analyze how users interact with and use the Services, compile reports on user’s’ activity, and provide other services related to activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. To learn more about Google’s analytics services and to learn how to opt out of tracking of analytics by Google click here. We also use Mix Panel to collect information about site usage. For more information and to opt out of Mix Panel tracking technologies, please click here.

For more information about our use of cookies, third-party analytics and other tracking devices, please see our Cookie Notice.


In order to display more relevant advertising on our Services, to manage our advertising on third-party sites, mobile apps and online services, and to measure and improve our ads and marketing efforts, we may work with Facebook, Google and other third-party ad companies, ad exchanges, channel partners, measurement services and ad networks. Please see the “Use of Cookies and Other Online Tracking Technologies” section below or our Cookie Notice for more information.

These third parties may use cookies, web beacons or other tracking technologies to collect information about your use of the Services and your activities across other websites and online services, which they may associate with persistent identifiers. This information may be used to provide you with more relevant advertising or other targeted content on our Services and other websites or services, and to measure the performance of such advertising. Their activities and your choices regarding their use of your information to personalize ads to you are subject to and set out in their own policies.

More Information. For more information and to exercise your choices regarding Facebook and Google ads:

You can also learn more about online advertising at www.aboutads.info/consumers and opt out of interest-based advertising from many participating ad companies at the ad industry.

Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple, Android or Windows devices, see:

Please note that opting-out of advertising network services does not mean that you will not receive advertising while using our Services or other services, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs.

4.1 Do-Not-Track. “Do-Not-Track” settings or functionality. Currently, our systems do not recognize browser “Do-Not-Track” requests. Falcon’s information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this Privacy Policy, whether or not a Do-Not-Track signal is received. However, you may disable certain tracking on our Sites, as discussed in this section (e.g. by disabling cookies), and you may opt-out of certain third party ad networks as described below. For more information about Do-Not-Track signals, please click here.


We take technical, physical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. We encourage you to take steps to protect your information and prevent unauthorized access to your password or account by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.


We retain your information a for as long as required to satisfy the purpose for which it is collected and used (for example, for the time necessary for us to provide you with customer service, answer queries or resolve technical problems), unless a longer period is necessary for our legal obligations or to establish, protect, or defend legal claims. Therefore, the provision of Article (5) of the law no. 13/2016 is taken into account when objecting to Falcon's retention of data.


The Services contain links to third-party websites such as social media sites, and also contain third-party plug-ins and functionalities (such as the Facebook “like” button and Twitter “follow” button). If you choose to use these sites or features, you may disclose your information not just to those third parties, but also to their users and the public more generally depending on how their services function. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.


We reserve the right to amend this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services and updating the “Effective Date” for the Privacy Policy. If we make a material change to the Privacy Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.


If you would like to update your preferences on the types of communications you receive from us, or opt out of marketing communications from us, you may do so at any time by updating the communication preferences in your account profile. Please note that we may continue to send non-promotional communications such as important notices, payment confirmations and transaction-related emails and other information about your use of the Services. If you would like to opt-out of (i) marketing .You may also do so by emailing us your request at privacy@Falconride.io.


Subject to applicable law and as explained in this section, you may have certain rights with respect to the information we collect and process about you.

Access, Correction, Deletion and Objection Rights. You may have the right to access, request correction and deletion of, and object to our use of your information. To exercise your rights, please contact us as set forth in the “Contact Information” section below. You may also access and modify much of the information that you have submitted by logging into your account and updating your profile. Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Sites or Apps for a period of time. In addition, we may retain certain information about you as required by law or as permitted by law for legitimate business purposes. For example, if you request that we delete your information but we believe that you have violated our Terms of Use, we may retain information about you in order to attempt to resolve the issue before deleting it. Therefore, the provision of Article (5) of the Law 13/2016 applies.

10.1 Complaints. if applicable, you may make a complaint to the privacy regulator or supervisory authority where you are based. Alternatively you may seek a remedy through local courts if you believe your rights have been breached.

Qatar Personal Data Privacy Protection Law No. (13) of 2016 entitles you the following rights:

You may exercise your rights or make a request regarding your information held by us, request further information about your legal rights under applicable law, or submit a complaint about our privacy practices by contacting us at any time, using the contact details set forth in the “Contact Information” section below.

We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances.If we need to keep processing your information to provide services to you or to comply with a legal obligation. Moreover, you will not be permitted to examine the information of any other person or entity. We also may request you provide us with information necessary to confirm your identity before responding to your request.


If you have any questions about this Privacy Policy, would like to exercise your rights regarding your information that we hold, or would like to raise a complaint with us related to your information, you should contact us as follows:
Privacy Team