These Terms of Service govern your use of the Falcon application, website and technology platform (the “Services”) provided by Falcon Rides WLL (including any subsidiaries or affiliates of Falcon Rides WLL, collectively, (“Falcon”). Specifically, the Services include the Falcon network of websites that link to these Terms of Service (including any versions optimized for viewing on a wireless or tablet device); email newsletters published or distributed by Falcon; apps published by Falcon, including the “Falcon” mobile app; or any other services, interactive features, and communications made available by Falcon, however accessed and/or used, that are operated by Falcon, made available by Falcon, or produced and maintained by Falcon and its related companies. The foregoing Services may be used to access vehicle rental services (“Rental Services”) offered by Falcon and/or third party providers (“Platform Partners”).
This is a legal agreement between you (“you” or “user”) and Falcon that states the material terms and conditions that govern your use of the Services. This agreement, together with all updates, supplements, additional terms, and all of Falcon’s rules and policies collectively constitute this “Agreement” between you and Falcon.
1. Payment Method & Payments. You may be required to provide Falcon with a valid credit card, debit card, or other payment account (“Payment Method”) in order to use certain Services, including Rental Services provided by Falcon or a Platform Partner. When you add a Payment Method to your Falcon account, you will be asked to provide customary billing information. You must provide accurate, current, and complete information when adding a Payment Method and it is your obligation to keep your Payment Method up-to-date at all times.
You represent and warrant to Falcon that you are authorized to use any Payment Method you furnish to Falcon. You authorize Falcon to charge the Payment Method for all fees incurred by you with respect to Rental Services (or other services offered by Falcon or Platform Partners from time to time), including applicable sales, use, VAT/GST and other local government charges. If you dispute any charge on your account, you must contact Falcon within 10 business days from the end of the month within which the disputed charge occurred, and provide to Falcon all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times of the ride associated with the disputed charge. You agree to immediately inform Falcon of all changes relating to the Payment Method.
Failure to settle the payment due to Falcon shall impose the application of the provisions of Article (349) of Qatar Penal Code No. 11 of 2004.
2. Auto-Update. Falcon or its Platform Partner may require or make available an option for you to preload a balance associated with your account and automatically make payments on a recurring basis (“Auto-Update”). By enabling Auto-Update, you opt to automatically reload your account balance each time your account reaches or falls below zero or another specified amount. Falcon or its affiliates or Platform Partners may, at any time, without any notice to you, discontinue Auto-Update.
To use Auto-Update, you may be required to choose: (a) the balance amount at which you wish to automatically load your account balance, and/or (b) the amount you wish to load/add (such amount, “Auto-Update Amount”).
If your account is eligible for a bonus for your Auto-Update selection (“Auto-Update Bonus”), your Auto-Update Bonus will be charged first for using the applicable Rental Services. Auto-Update Bonus amounts may only be used for Rental Services, and Auto-Update Bonus amounts are not recoverable if your account is closed for any reason.
We reserve the right to decide the Payment Methods eligible for Auto-Update. You may change your Payment Method for Auto-Update at any time, provided such Payment Method is eligible for Auto-Update.
You may only use the Auto-Update balance in the currency in which your Payment Method was charged. In case you make use of Rental Services that are charged in a currency different than the one in your Auto-Update balance, Falcon may charge your Payment Method directly.
You may cancel or disable Auto Update in the settings/preferences of your account on the Falcon application. In the event: (a) you cancel or disable Auto-Update of your Falcon account balance; or (b) one of your automatic payments is declined, for any reason whatsoever, including without limitation, expiry of your card: the Auto-Update Amount will not be added to your account balance. In such scenarios, you may be required to separately load your account balance.
We may choose to notify you, through email or SMS, once your account balance reaches or falls below zero. You authorize us to communicate with you through emails or SMS in connection with Auto-Update. You acknowledge that we may also communicate with you through any of our affiliate(s).
2. Litigation. If the parties do not reach an agreed upon solution through the support process. Either party may also seek relief in claims court for disputes or claims within the scope of that court’s jurisdiction under the justice system of State of Qatar.
17. LIMITATIONS OF LIABILITY. Falcon does not assume any responsibility, nor will be liable, for any damages to, or any viruses that may infect your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing the services, or your downloading of any information or materials from this service. in no event will falcon, or any of its officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of the services, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of the service, or the materials, information or services contained on any or all of the service, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. the foregoing limitations of liability do not apply to the extent prohibited by law. please refer to your local laws for any such prohibitions.
In the event of any problem with the services or any materials, or information contained on any or all of the service, you agree that your sole remedy is to cease using the service. in no event shall falcon’s total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the greater of (a) twenty five dollars (us $25.00); or (b) the total fees you have paid to falcon or its platform partner in the previous six (6) month period.